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CUSTOMER SUPPORT EXECUTIVE || CUSTOMER CARE || CALL CENTER || BPO / KPO

Keywords / Skills : Customer care, customer support, Tech Support , Technical Support, Technical, Technical Sale, International voice process, US process, Technical, Sales, Inbound Calls, international call center, Quality, Escalation, feedback, International BPO, Freshers

Country
India
0 - 4 years
Posted: 2017-09-13

Job Description
CUSTOMER SUPPORT EXECUTIVE (QUALITY PROCESS)
#Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.

#Perform Quality Assurance Feedback as related to quality audits.

#Work with Team members towards compliance of all policies and procedures.

#Work with Team Leaders and Training Department to promote quality and consistency.

#Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard 
JOB SPECIFICATION :

Fluent English Communication Skills.

Undergraduate / Graduate / Fresher's can apply

Attention to detail.

OFFERING :

SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY

KEY ACTIVITIES :

Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.

Accurately process and record call transaction using a computer and designated tracking software.

Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Walk In Days : Monday - Friday

Interview Timings : 12 PM - 8 PM

Contact Person : Sakshi, Sachin, Kritika, Shashi

Contact Details : 9876983850, 9878994304, 7087088690, 7087216800,  

Mail Id : HIRING @GEEKSTECHNICALSOLUTIONS.COM

Address : ITBT, Building No. 878, Sec 82, Mohali, Punjab


About Company

Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue.
About Recruiter
Shashi Kant
HR Manager
Mark Software Systems Private Limited
...
Skills I hire for Customer Care, Technical support
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