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Customer Support Executive / CSM / Account Managers with Rchilli inc.

Keywords / Skills : Customer Success Manager, Support Sales, Upselling, On boarding, Email, Implementation, Support, Configuration, Integration

1 - 3 years
Posted: 2018-02-10

Nationality
India
Industry
IT/ Computers - Software
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Technical Support Executive ( voice)
Education
Any graduate, MBA, MCA
Stream:
Any
Salary
2.00 - 3.50 lacs
Posted On
10th Feb 2018
Job Description
Your role will be. 
  • Achieve annual renewal and expanded revenue targets. 
  • Facilitate successful onboarding of new customers
  • Leverage the RChilli service team, methodologies, and best practices to support successful implementation on the customer side
  • Understand and explain how features within the RChilli Products relate to customer needs.
  • Up-sell new products and demonstrate them new product offering. 
  • Keeping CRM / Support panel updated for any tickets / new product purchase
  • Coordinate with Sales team and senior CSM team for any up-selling query/ support / on boarding queries 
  • Meet Up-selling targets as set. 
  • Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities
  • Devise engagement plans that consider customer business goals and map software capabilities to achieve these goals. This includes, email, Social, Phone calls, and arranging in person meetings. 
  • Understand the customer's business goals and technical environment, including software currently used by the client
  • Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
  • Must be good in spoken and written english. 
  • Versed with tools like Hubspot, CRM, Zapier, and technical languages. 

Preferred Qualifications
1-2+ years experience in a high-growth, B2B SaaS environment a plus.
Preference MBA with experience in handling support processes or Customer On-boarding with , experience with Technology Start-Ups B2B, SaaS/PaaS is addon.

About Company

RChilli ( Brand/unit of Connoisseur Infotech Pvt. Ltd.)

Rchilli helps companies to capture, manage and analyze resume/CV data with incredible ease and accuracy. Our comprehensive parsing technology also enriches your data with the latest information from candidates' social media and online profiles, and it matches the ideal candidates to your jobs through a powerful semantic search capability. Our intuitive user experience, customizable platform and flexible pricing can't be beat. With a team of dedicated experts and a growing global presence, Rchilli is known throughout the industry for its unparalleled customer support and its devotion to continuous improvement. To learn more about us, visit Rchilli.com.
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