One day Interview Process, On the spot offer, Contact HR- HR-Sandhya- 8553268465 Process Name : Customer Support Designation : Customer Support Officer Process : Banking Customer Support, B2B Process, SME Process. Sal : Fresher 1.8 + INC , Shift Timing: Day Shift Work Location : Bangalore Rounds of Interviews : HR Round / Operations Round Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Technical Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment. Pleasant, professional, and courteous personality. Excellent verbal and written communication skills. Strong administrative skills: organized, efficient and versatile. Strong customer service approach to dealing with people at all levels internal and external. Day Shift 10+2 / Graduates Fresher Immediate joiners. 2. Good Communication, Reading and Listening Skills. 3. Right Attitude to learn and grow with the company. Work location - Bangalore ( Tin Factory/ Bommanahalli ) Interested candidates,please forward your updated resume to Call HR - Sandhya@8553268465 Email.Id [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases