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Customer Success Engineers

Keywords / Skills : problem-solving ability, technical concepts

1 - 3 years
Posted: 2018-01-14

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
CS
Posted On
14th Jan 2018
Job Ref code
60966374
Job Description

We develop products that change how thousands of businesses interact with their customers.

Our Client is looking for talented Customer Success Engineers who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues.

The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.

Role:

• Provide efficient and accurate technical assistance to ensure customer satisfaction
• Work directly with customers to solve technical issues
• Provide escalated technical and triage support for other teams
• Actively contribute to our online support documentation
• Work closely with Engineering, Product and Customer Success teams
• Help define and execute support team processes
• Leverage product expertise and technical knowledge to delight customers.
• Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team

Qualifications:

• College degree (CS degree preferred)
• 1+ years programming experience (API/ Web/ Mobile)
• Excellent communication skills & strong customer focus
• Proven analytical / problem-solving ability
• Ability to communicate technical concepts effectively
• Ability to work quickly and calmly to resolve technical issues

Nice to have:

• SaaS support experience strongly preferred
• Deep understanding of Mobile technology Android / IOS strongly preferred

Brownie points for prior startup experience.

About Company

"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page : www.sampoorna.com"
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