We develop products that change how thousands of businesses interact with their customers.
Our Client is looking for talented Customer Success Engineers who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues.
The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation.
• Provide efficient and accurate technical assistance to ensure customer satisfaction • Work directly with customers to solve technical issues • Provide escalated technical and triage support for other teams • Actively contribute to our online support documentation • Work closely with Engineering, Product and Customer Success teams • Help define and execute support team processes • Leverage product expertise and technical knowledge to delight customers. • Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team
• College degree (CS degree preferred) • 1+ years programming experience (API/ Web/ Mobile) • Excellent communication skills & strong customer focus • Proven analytical / problem-solving ability • Ability to communicate technical concepts effectively • Ability to work quickly and calmly to resolve technical issues
Nice to have:
• SaaS support experience strongly preferred • Deep understanding of Mobile technology Android / IOS strongly preferred
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is Indiaâs Recruitment Agencyâs Industry Organization Home page : www.sampoorna.com"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases