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Customer Service in MNC Company

Radford Global Limited
Keywords / Skills : inbound, "Call center", "Voice Process", "Customer Support", "Customer Care Executive"
2 - 5 years
Posted: 3rd Nov 2016

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
3rd Nov 2016
Job Description
Daily Duties & Responsibilities–

• Handling toll free enquiries and complaints, converting sale.

• Zopim chat enquiries and complaints, converting into sale.

• Website Email enquiries and complaints,

• Amazon listings, messages and dispatches,

• Website online dispatches,

• Pepperfry dispatches.

• Social kinnect enquiries & complaint, customer name emails ids forwarding to add in mail chimp.

• Maintaining online sale drive (Pepperfry, Amazon, website)

• Maintaining offline enquiry and sale on drive (website, chat tollfree)

• Overall enquires forward to different stores.



About Company
Its a executive search firm.
Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
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