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Customer Service Associate ( Voice / Non-Voice)

Keywords / Skills : BPO, Call Center, process associate, customer care, Customer service, Customer Support, Call Center, CCE, CSE, CCA, CSA, CSR, Telecaller, cco, tse, tsa, tsr, tso, customer care representative, inbound, outbound, Upselling, Upsell

0 - 3 years
Posted: 2018-02-13

Job Description
Customer Service Associate ( Voice/Non-Voice)

Job Description:
- Inbound Customer Service / Upselling.

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities:-

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Support customers across Telecommunication, Financial Services & Healthcare vertical.

-Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile-

-Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.

-BE/Btech freshers are not eligible (at least 6 months ICC Experience)

-Excellent verbal and written communication skills.

-Flexible with 24/7 Environment.

-Salary up to 22,500 take home & attractive Incentives amount.

Additional Benefits-

-Two-way A/C cabs. (Convergys was awarded for best in industry transport service).

-Medical insurance worth 1 lakhs.

-Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs


-Education Assistance plan – Annual entitlement of up to INR 24,000.

-Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Sanya-9654819042, Ayushi-7838819348

Convergys Recruitment Center:

Unitech Cyber Park, Ground Floor, near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Near Huda City Metro Station.

About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
About Recruiter
Human Resource
Convergys India Services Private Limited
Skills I hire for Good Command over English, Infrastructure / Networking Knowledge
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