Established in 2010, NovoTree Minds Consulting Pvt Ltd, is a trusted name in Human Resource Consulting firm, Headquartered in Bangalore, we specialize in Executive Search, Senior level recruitment & Key Hiring mandates. Since inception, We NovoTree Minds Consulting Pvt Ltd engaged in providing the most reliable recruitment services to its valuable clients. Our recruitment solutions are tailor- made to individual needs of clients, be they based on role specification. We are committed to creating long- lasting relationships with our clients with the facilities competent with a high quality recruitment service using the latest operating practices to maintain a standard of client service. Over time, we have strengthened our credibility & have emerged as a preferred service partner choice with many multinationals & Indian organizations alike. Our dedicated team of Consulting professionals are well equipped with vital industry expertise to deliver on all mandates,challenging or not. Our only goal is to supply a human edge to our clients in an aggressive Global market.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases