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Convergys is Hiring For Spanish Language

Keywords / Skills : Fresher , Trainee/ Management Trainee , Technical Support Executive ( voice) , Technical Support Representative (Non- voice) , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Data Processing Executive , Telesales Executive , Telemarketing Executive , Manager - Data Processing , Team Leader , Medical Transcriptionist , Transactions Processing Executive , AR Caller/ AR Analyst , Account Services Executive , Operations Manager , Manager - Service Delivery , Technical Trainer , Quality Assurance - Manager , VP/ GM - Quality , Shift Supervisor , Training Manager , Manager - Migrations/ Transitions , Process/ Work Flow Analyst , Quality Assurance Executive , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer , VP/ Head - Customer Service , VP - Operations/ COO , SBU Head /Profit Centre Head , CEO/ MD/ Country Manager , Director on Board , External Consultant

0 - 4 years
Posted: 2018-02-14

Job Description
Quality Evaluator (Spanish Language)

Walk in on 15th - 16th FEBfor Spanish(Quality Evaluator).
Job Description: -Majority of the work involves monitoring various call centers across the US. All these Call centers are Sales & Service centers for one of our Mobility Client.

Roles & Responsibilities: -
*Monitor Agent quality on daily basis and providing timely feedbacks to agents.
*Develop & maintain quality reports.
*Find out the errors and variance analysis.
*Analyze data and identify issues/best practices.
*Ensure adherence to all process guidelines and compliance matrices.

Candidate Profile-
*Excellent verbal and written communication skills.
*Flexible with 24/7 Environment.
*Prior B2 level is MUST.
*Salary up to 30,000 Per Month.
*Location: Gurgaon only.

Additional Benefits-
* Two way A/C cabs. (Convergys was awarded for best in industry transport service).
* Medical insurance worth 1 lakhs.
* Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
* Gratuity
* Education Assistance plan - Annual entitlement of up to INR 24,000.
* Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

Build your career with the world's greatest brands. See our below job opportunities. For any further information you can call me back on 9999311666(Nidhi)

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