Detailed job description - Skill Set: Extranet application to interact with a web based product (already available). Technical architecture document, Sample use case implementation (code) using the architecture proposed. Provide the overall application architecture based on the requirements and technology preference from clients. Mandatory Skills PHP Good to Have Skills SQL SERVER Work Location Chennai Mcity EX Req:8-10 Yrs Notice Period: 15 days or less Interested candidate, kindly send your updated resume along with the with the following information Total Exp: Rel Exp: Notice Period: Current CTC: Expected CTC: Regards, Deepa HR Recruiter. BR Raysoft. 04422270097 [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases