Krish Technolabs Pvt. Ltd. (KTPL) is 14 years old Ecommerce Agency who has offices in and Dubai, having 120+ staff members and looking forward to expand in USA. We are specialized in consulting, designing, developing and marketing E-Commerce solutions for various industries across the globe. So far we have served more than 2000+ clients from 30 countries. Apart from providing services, we are also into making of eCommerce Platforms, Products and Solutions. More information about our organization is available at www.krishtechnolabs.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases