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Contact Center Design - Bangalore

Orcapod Consulting Services Private Limited
Keywords / Skills : cisco contact center, contactcenter, UCCE, CVP, EIM, WIM, Finesse , CUBE, UCCX
5 - 12 years
Posted: 17th Feb 2017

Industry
IT/ Computers - Software
Function
IT
Role
Database Architect/ Designer
Posted On
17th Feb 2017
Job Description
6 to 15 years experience in design and deployment Service Provider or large enterprise solutions with deep experience in Cisco contact centre solutions UCCE, CVP, EIM/WIM, Finesse and CUBE

Design experience / good understanding of the following:

core platform (UCCE, CVP), SIP Proxy, CUBE Gateway,

CVP (vxml) call flow design including ASR & TTS, integration with back end data bases

Telephony signalling protocols (SIP, H.323, SS7, Q.931, INAP etc.)

Media Gateway and SBCs e.g. ACME Packet / Oracle, CUBE SP & CUBE-E.

Intelligent Networks, Number Translation Services

Multi-channel connect centres, email handling (EIM), web chat(WIM), Knowledge Based Systems (KBS).

Outbound Diallers, campaign managers, virtual queuing / call back systems

Verint, NICE - Call Recording solutions including integration with network and contact centre solutions

Exony - Work Force Management (WFM) / Work Force Optimisation (WFO)

Reporting / MI customisation

Back Office Telephony / IP Telephony solutions



About Company
Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.




http://orcapodservices.com
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