As the fastest growing Recruitment & Search firm in India, SMC was amongst the first few players Enter in the Sector Hiring. Since its inception in 1996,SMC has consistently shown exponential growth – the firm’s history is entwined with the acceleration of economic reforms in the emerging Markets.
SMC provide talent management solutions in across verticals and cater to a range of clients from young dynamic companies to Fortune 500 Corporations.Our aim is to create value for clients through the assessment and recruitment of Quality management resources.
SMC is staffed by professionals with extensive experience and commitment. Our team structure is one which promotes teamwork, individual growth and organizational stability. Our aim is to become a trusted long term business partner rather than to be an intermittent service provider.
Through our comprehensive resume database we provide a fully integrated manpower solutions & key talents for Permanent Staffing, Contract Staffing, and Executive search.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases