To introduce ourselves, we are part of Champions Group and a B2B company providing various marketing outsourcing services to the entire world. In a little detail we sell list/leads & we help our client with solutions such as email campaigns, SEO, PPC, Content writing, appending solutions, IP services etc… These are just few verticals… to know more about us please click on www.spanglobalservices.com / www.championinfometrics.com.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases