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Client Relations Representative - Hyderabad (Client Relations)

Keywords / Skills : Client Relations, Client Management, Client Relationship, Customer Support, Client Servicing, Client servicing executive

1 - 4 years years
Posted: 2017-09-13

Job Description

Key Responsibilities

The Client Relations Representative will be responsible for:


Job Profile
Engage with HR Recruitment team to drive Monster usage and amplify their ROI.
Regular pro-active follow ups with end users on the services.
Conduct telephonic trainings for the recruitment team on diversified Monster products.
Responsible to cultivate the account and bring in the renewals.
Promote and pitch in new Monster products before customers.
Handle clients issues effectively and resolve them timely.
Branding calendar to be executed and made for every customer.
Usage reports to be made, monitored and shared with customer on a consistent manner.
Collaborating with Sales team and other functions to deliver the best-in class service.
Focus on CSAT and FCR scores.
Ensure the best resolution over call / Email.
Adhere to prescribed compliance standards.
Ability to work in a team and contribute to the overall success of the department.
Good attention to detail and a consistent approach.
Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
Strong self-management skills.
Dot com space knowledge will be a boon.

Job Specifications

 An excellent command over English language, both written and verbal.

The person should be graduate/ post graduate.

Should have 1-4 years of experience in Customer Support.

Functional Skills Required

Customer/ Client servicing experience
Interaction with B2B clients

Excellent communication skills

Portal knowledge / candidates from the recruitment industry would be an added advantage.

For further details contact:
Shipra Mishra
+914066116107
[HIDDEN TEXT] 



About Company

About Monster

About Monster Worldwide
Monster Worldwide, Inc., is a global leader in successfully connecting job opportunities and people. Monster uses the world's most advanced technology to help people Find Better, matching job seekers to opportunities via digital, social and mobile solutions including Monster.com®, our flagship website, and employers to the best talent using a vast array of products and services. As an Internet pioneer, more than 200 million people have registered on the Monster Worldwide network. Today, with operations in more than 40 countries, Monster provides the broadest, most sophisticated job seeking, career management, recruitment and talent management capabilities globally. For more information visit monster.com/about

MONSTER IS THE WORLDWIDE LEADER IN SUCCESSFULLY CONNECTING PEOPLE TO JOB OPPORTUNITIES. FROM THE WEB, TO MOBILE, TO SOCIAL, WE HELP COMPANIES FIND QUALITY PEOPLE WITH CUSTOMIZED SOLUTIONS USING THE WORLD’S MOST ADVANCED TECHNOLOGY TO MATCH THE RIGHT PERSON TO THE RIGHT JOB.
• In 2016 Monster App voted Product of the Year in the ‘Mobile Apps Job’ category
• In 2015, Monster.com was voted Product of the Year in the ‘Online Job Portals’ category
• In 2014, Monster mPower Search was voted Product of the Year
• Founded in 1994 in US. Present in India since 2001
• Pioneers in Human Capital Industry
• We are the 454th website created on the World Wide Web.
• We are the pioneers of networking and connections between jobseekers and companies.
• Monster maintains separate mobile apps for jobseekers and recruiters
• Jobseekers can update their profile, search jobs and apply to jobs via the Monster Mobile app
• Recruiters can post jobs, search candidates and save searches via the Mobile app

ABOUT MONSTER INDIA REGION
Monster India operations were launched in 2001, and acquired ‘Jobs Ahead’ in 2004 and stamped its presence as the largest player in the Human Capital Industry in the country.

The Monster India Region is spread across India, Middle East & South East Asia with presence & geographical coverage in multiple locations across the three regions
INDIA : PAN INDIA
MIDDLE EAST : UAE, SAUDI ARABIA, QATAR, KUWAIT, BAHRAIN, OMAN, LEBANON JORDAN,
EGYPT, IRAQ
SOUTH EAST ASIA : SINGAPORE, MALAYSIA, PHILIPPINES, HONG KONG, INDONESIA, VIETNAM,
THAILAND & GREATER CHINA


WHY JOIN MONSTER INDIA ?
 Monster is the only Global Player in the Human Capital industry
 Pioneer in online recruitment with offices in over 50+ countries
 People and innovation define the DNA of Monster.
 We innovate relentlessly to bring the best in class solutions for both Jobseekers and employers
 We are a great winning team
 We reward achievements and constantly look at ways to make Monster a bigger, better and smarter workplace
 We are an equal opportunity employer

NOTABLE MENTIONS

PRODUCT OF THE YEAR
In 2016 Monster App voted Product of the Year in the ‘Mobile Apps – Job’ Category by consumers nationwide in a 100% face to face interview by Nielsen.
In 2015 Monster.com was voted Product of the Year in the Online Job Portals category in the consumer survey of product innovation of over 18,000 people.
In 2014, Monster mPower Search was voted Product of the Year under the ‘Online Job Portals category’ in a survey of over 18000 people.

ALLIANCES
Monster India and DishTV partnered in convergence of the Internet and TV medium to make job services accessible to TV viewers across all cities, bridging the unmet need of the audience for whom access to the internet is limited. This first ever job search initiative is called ‘Monsterjobs Active’. Monster India has collaborated with DishTV to bring the first ever job search “Monsterjobs Active” on TV. The service allows job seekers to search for jobs across the country in various industry verticals from the convenience of their homes.

IAFPC
The Indian Air Force Placement Cell (IAFPC) selected Monster India for collaboration to provide a robust platform to assist retired and shortly retiring Air Warriors seek suitable second career opportunities in the corporate world

DMAi AWARDS
Monster wins DMAi award for Effectiveness - Business and Consumer Services in 2014 for its Monster mPower Search and it was also voted Product of the Year under the ‘Online Job Portals category’ in a survey of over 18000 people.

MOBILE SOLUTIONS
Monster.com launched Monster Mobile Solutions during 2011, and within a short span it ensured presence on all mobile platforms – Android, Blackberry, Windows, iPhone and iPad. Monster India is the first company to have launched an Android app and a WAP portal for employers.

MONSTER FIRST
Monster India has many firsts to its credit:
 Monster launched the Monster Social Jobs, the new age social package to enhance customers reach to the talent that they are looking for.
 Monster India partnered with National Skill Development Corporation, NIESBUD and CSC Rozgarduniya.com to launch Skillsmart, which is a marketplace for certified – skilled & unskilled workforce
 Monster India signs an agreement with the Ministry of Labour and Employment in 2016 that more and more jobs can be accessed by youth
 We launched Monster TV, India’s first career channel on You Tube.
 Mobile & Social Interfaces: Monster allows jobseekers and recruiters to connect with each other via networking capabilities on its jobseeker and recruiter dashboards
 Talent Bin: Monster Introduces TalentBin – The talent search engine for the entire web which helps find passive candidates where they are active online, based on their skills, interests and actions.
 Monster College™: With an aim to simplify campus recruiting, launched the Monster College™ a pan India online campus hiring initiative. Monster College™ collaborates with educational institutes across India. Monster College™ has now been launched in Gulf and Singapore too.
 As part of its initiative to empower Persons with Disabilities (PwDs) and enable opportunities for them, Monster India in partnership with the Confederation of Indian Industry (CII) set up an exclusive job portal for (www.ciispecialabilityjobs.in) asan institutional partner in this initiative and regularly conducts job fairs and sensitisation workshops in various parts of the country.

OTHER IMPORTANT INITIATIVES

Monster Employment Index
Monster Employment Index: is a monthly analysis of thousands of online job opportunities culled from a large, representative selection of corporate career sites and job boards across India, including Monster India. The Index describes changes in the level of online job demand against a baseline and shows the changes in online job demand in Industry sectors, Cities and Occupational Groups. – Currently available in India, Gulf & Singapore.

Monster Salary Index
Monster Salary Index (MSI) is a joint initiative of Monster India and Paycheck.in with IIM-Ahmedabad as a Research Partner. The MSI has successfully empowered job seekers with benchmarking to compare their salaries with other anonymous profiles across a broad spectrum of industry domains, experience and functional groups, both in India and other global markets. For Employers, MSI has an online Salary Survey which is run along with WageIndicator Foundation, Netherlands and Paycheck.in, and IIMA as Research Partner. It aims to provide employers with practical information and helps them make informed decisions by analyzing the salary market and optimizing employee remuneration.

Vskills
With an aim of increasing employability via vocational training, Monsterindia.com collaborated with V Skills to aid and provides candidates/job seekers with contemporary and relevant qualifications and certification enabling them to quantify and prove skills that are valued by employers.

IACT
iACT global is an experienced course provider for various professional skills. iACT alliance with monster creates an opportunity for seeker to learn and enhance their knowledge from the range of courses and get recognition by earning the certification on course completion.

MONSTER PRODUCT OVERVIEW

Job Postings
Monster provides online job posting service for regions across India, Middle East and South East Asia. A service that allows organizations across the globe to advertise job openings online to reach their targeted audience. Once a job posting is live you can start receiving job applications from the prospective candidates. For any employer or recruiter, who is looking to hire the right talent and wants to close the job openings at his organization, posting a job online is very convenient, effective and economical medium to reach prospective candidates. Job postings are available as
 Quick Job Posting
 Intelli Job Postings
 Premium Job Posting

Resume Database Access
Apart from the job posting service, Monster also offers the access to a pool of over 44 Million professional resumes with the help of Resume Database Access (RDA). Keeping in mind the growing requirements of recruiters, Monster offers city or state centric resume database access. Also having segmented the resume database on the basis of IT and non-IT resumes the service is available for the following countries:
 India
 Middle East
 South East Asia

Monster Branding Solutions
Bolster your employer branding strategy with Monster's Enhanced Branding solutions. Targeted to enhance the Employer brand presence and create 100% Targeted & 0% Wastage helping your brand reach to your target audience effectively. Monster works for everyone by connecting job seekers across industry verticals, experience levels and geographies instantly with leading employers. As a pioneer in online recruitment (since 1994) the visibility and brand strength helps employers reach out their brand to millions of Job Seekers visiting the various Job portals using branding products classified into:
 Premium Visibility
 Targeted Reach
 High Reach
These products are showcased all across the monster website in the form of logos, banners, videos, targeted E-mailers and focused company career web pages on the monster website.

Monster College
Monster College simplifies campus recruitments and campus placements by connecting companies and colleges online.
Monster College reaches out to both campuses and corporates across the region offering them customized packages which can help corporates engage with Students and vice versa via a host of solutions which include
• Sourcing
• Assessments
• Corporate Drives
• Branding
• Webinars

Monster Education

We at Monster believe that the search for a new job and enhancing skills through education go hand-in-hand. Monster Education enables and guides jobseekers to take up the right courses which in turn would help them realize the career they deserve. Monster Education brings together hundreds of online, distance learning and campus courses through a range of leading education providers.

TalentBin
The talent search engine for the entire web, Talent Bin helps recruiters reach out to the untouched/ unfindable pool of talent in the most convenient manner. Recruiters can find passive candidates where they are active online, based on their skills, interests and actions.

Monster Social Jobs
Monster social jobs enhance the customers’ reach with a new age social package. Monster Social Jobs which will display the customer’s posting not only on MOHQ but would also have with close targeting and enhanced reach via multiple channels - eMailers, SMS’s, Custom matched Tweets, Job Posts on Facebook and Job Post Ad via Google
SEM campaigns

Monster Skillsmart
Monster Skillsmart is an online platform for hiring, skill/vocation trained seekers. Monster Skillsmart is an initiative taken by Monster in partnership with some of the largest Skilling organizations across India to assist employment of skill trained and certified jobseekers.
Current partnerships include:
• NSDC
• NIESBUD
• Don Bosco Technical Society.

Recently established partnerships include:
• Department of Employment - Rajasthan
• RSLDC- Rajasthan Skills Development Corporation
• National Career Services
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