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Keywords / Skills : operation, Vendor Development, Fleet Management

7 - 16 years
Posted: 2018-01-13

Industry
Travel/ Tourism
Role
Other Roles
Posted On
13th Jan 2018
Job Description
We are hiring for City Head for one of our Travel Based Client

Location: Hyderabad
Experience: Minimum 6 Years
Designation: City Head
JD

Operations
• Identified key metrics for tracking operations and defined KRAs and KPIs for stakeholders

• Reduced TAT for Complaint Resolution and Security Refund leading to increased customer satisfaction

• Identified and resolved issues using RCA tool and reduced complaints to less than 1%

• Optimized manpower by reducing hierarchy, removing redundant roles and scientific shift management

Vendor Management
• Prepared and deployed SOPs to streamline and standardize operations across board

• Defined SLAs to identify and shortlist potential vendors and measure performance of existing vendors

• Outsourced processes with regular load variations to manage peak demand

• Aligned existing vendors with goals and objectives  to achieve inclusive growth

Business Development
• Instrumental in launching program for vehicle attachment by individual investors

• On boarded fleet operators and dealerships while meeting targets for vehicle attachment month-on-month

• Corporate Partnerships with Tour and Travel operators for North Region as well as National Level

• Managed Accounts and Relations of all partners both Corporate and Individual for North Region

Fleet Management
 • Formulated fleet inspection process to resolve issues and reduced complaints to less than 1%

• Identified inefficiencies in repair and maintenance processes and optimized scheduled down-time 

Interested candidates can share his resume on [HIDDEN TEXT]
 


About Company

Acreaty Management Consultant
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