Job Duties: • Cold call potential students & professionals and sell our education programs. • Manage the database with high degree of accuracy & confidentiality. • Arrange & conduct the counseling sessions with students. • Work admission target assigned to towards completion of him/her tasks. • Work closely with the admissions team to achieve sales objectives. • Coordinator with on field sales & promotional activities.
Desired Skills: • Excellent communication. Fluency in English is mandatory. • At least 1 year of experience working within a sales environment, preferably in a proactive telemarketing role within the education (or related) industry. • Excellent telephonic communication skills. • Ability to persuade, influence and negotiate effectively at all levels within and outside the organization.
Educational Qualification: Graduate
CTC: 1.2 L p.a. to 1.8 L p.a. + Incentives (Salary is not a constraint for candidate)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases