SupraSoft serves with the goal of providing the best possible software experience and a lower total cost of ownership for our customers. To be one stop solution company for any sector to provide professional service SupraSoft delivers business-specific software that helps enterprising organizations of all sizes SupraSoft incorporated in 1997 and started providing high quality consulting and Staffing solutions to its clients in India, USA and Middle East regions SupraSoft Started Application Development Practice in US and executed significant client projects since 2004.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases