Raksan Transformers Pvt. Ltd. is a 100 million USD, full service manufacturing company with PAN India operations. We are proud manufacturer and supplier of Power & Distribution Transformers with study growth year on year form its establishment in 1995, focusing on quality products, services and reliability. RAKSAN is a BIS approved ISO 9001-2015 certified Co. as one of the leading manufacturers of high quality Power & Distribution Transformers, Furnace Transformers, rating 25 KVA to 10 MVA up to 33KV line as per ISS- level 2 and all other Transformers for specific functions. We have a backing of well-equipped units where all facilities including testing of Transformers are available for rolling out International Standard Quality Transformers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases