Velirs India Private Limited (Velirs), as a Emerging Technology Distributor & Fastest growing Technology Sales, Marketing and Solutions provider.
Velirs provides innovative Information Technology Solution, Distribution and Managed Services, enabling solutions and services to meet the demands arising from social transformation, shaping new life styles for individuals and creating values for the society.
Velirs was established at New Delhi, India in 2014. Incorporated in 2016. Today, Velirs has 2 regional offices and a comprehensive marketing & service network covering across India, as well as establishing subsidiaries in the Europe & Middle East.
Focusing on Managed Services & Software Technologies, Velirs provides industry solutions with product & solutions through seamless integration of consultancy, Solutions and Services in all verticals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases