UMCTEC is a leading technology solutions & a ‘best-in-class’ services provider havingmulti-layered partnerships with global leaders for enterprise & customized products. We provide integrated core professional solutions for all businesses ranging from multi-national businesses to real time entrepreneurs.
Business in today’s time needs to be a bit more "ERP smarter". Our comprehensive coverage of wide range of solutions – from enterprise applications to unique custom built solutions enables us to leverage businesses to the next level of operations. With the help of our full suite of Enterprise application management service offerings we deliver the best customized ERP solutions for all our clients.
We provide a highly qualified, experienced & professional pool of resources, spanning technical, functional & industry domain expertise differentiated by strong business acumen. We have over 500+ practitioners covering a global footprint,providing the required services to our clients; practicing globally standardized methodology and a discipline focused exclusively on value delivery, we provide businesses the delivery model that best suits our clients’ objectives.
UMCTEC is promoted by United Mud-Chem Pvt. Ltd. (UMC) which has been serving the needs of mud service industry as a reliable, technology-driven and preferred supplier of Specialty Drilling Fluid Additives since 2001. UMCTEC is a responsible corporate citizen dedicated to the health and safety of the people and the protection of the environment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases