The ACE Software Solutions Pvt. Ltd., is a 15-year-old firm providing ERP Systems, Payroll Solutions & Calibration Management System for small, medium and large industries and corporate. Further, the ASSPL Management Team possess the functional expertise and process knowledge of various segments of industry like Automotive, Aero Space, Foundry, Leather and Project Management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases