Tech tilt provides accurate solutions to the clients based on the requirement. We at tech tilt info solutions are committed to provide you the cutting-edge technology across the globe to boost your business and provide you a platform enabling innovative business transformation . Our expertise team having in-depth understanding of your technology requirements ensure personalized technology solutions. Our clients are spread across the following verticals – retail, e- learning, logistics,IT infrastructure, devolopment, banking, health care & telecom.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases