Elixir is a leading advertising and marketing company, which believes in the potential of the young generation. Having our 99% of the manpower between the age group of 20-27yrs., our company is achieving new miles every year. Majority of the people who work with us are engineers, MBA, graduates & post graduates from various qualifications and work backgrounds. We are looking out for the young & talented freshers who can start immediately. We are opening 3 new branches in Hyderabad and we are looking for the best talent from different backgrounds for the position of Business Associate. ********50 VACANCY********
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases