SMARTKiDZ is a National Branded Chain of Preschools. Smartkidz is a venture of M/s Smartkidz Educare India Pvt. Ltd. Having its presence felt across different parts of India with 260+ centers, it is further spreading its wings in the other areas. SMARTKiDZ emphasises on the overall development of the child through age-appropriate learning experiences, preparing them thoroughly for the next stage of their schooling.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases