About Fusion, Fusion Software Solutions, LLC is an experienced, reliable and successful software development, corporate training, and professional services company. Specializing in Project Staffing, ERP Implementation, Project Management, Corporate Training, Contract Programming and Direct Hire. We serve clients ranging from emerging businesses to Fortune 500 companies. Established in 2006, Connecticut (US) based company (Fusion Software Solutions) has a business office in India (Fusion Indus Tecsol Private Limited).We have built our credibility by successfully serving Fortune 500 clients and by Paying meticulous attention to each of their unique needs. You will be working with Fusion Permanent Payroll and would be working at client (NCR, Gurgaon) place. Fusion is a US Based company and depending on the onsite openings we do process visa. We have offices in Middle east as well. Below is the JD for your reference. Kindly forward below details and your availability for an interview today or tomorrow. Also kindly send me your updated profile.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases