Winjit is India’s leading provider of innovative engineering solutions. Founded in 2004 in the picturesque town of Nashik, Winjit has gained its recognition as an engineering technology company and marked its presence in several other countries such as US, UK, Australia, South Africa and Singapore. Since its inception, Winjit has built and expanded its expertise in latest trending technologies including Internet of Things, Artificial Intelligence & Machine Learning, Blockchain & Fintech, Product Engineering and Digital Publishing. We provide end-to-end solutions from conceptualization and optimization to providing real-time solutions by developing software systems for any business is our forte.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases