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Bilingual-infrastructure Service Desk Engineer

Keywords / Skills : Basic

12 - 15 years
Posted: 2017-10-24

Technical Support Engineer
Posted On
24th Oct 2017
Job Ref code
Job Description
Bilingual-Infrastructure Service Desk Engineer Be SPOC (Single Point of Contact) to resolve issues and work towards a conducive working environment• Process documentation• Keep track of Time to Own (TTO or Response SLA) and Time to Resolve (TTR or Resolution SLA)• System monitoring• Receive and record all incoming requests from users.• Monitor Ticket Queues• Clarify and assign priorities• Carry thorough investigations on possible escalations from customer in collaboration with Escalation Manager and QA team• Follow-up and Coordination with 2nd Level teams• Pursuing all incidents until they are closed• Vendor coordination• Weekly/Monthly report generation• Excellent - Communication skills - oral and written• Basic knowledge on computers,
Key Skill(s)

About Company

Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -India’s largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (

Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, India’s largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain – infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of India’s exports).
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