Training will get done in www.slaconsultantsindia.com
Note-MIS Advance Excel Training Required For Interview
Would be part of the customer services team handling inbound calls / emails from Credit Card holders.
Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined
Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.
Would be required to contribute to cross sell targets through inbound as well as outbound channels.
Job requires Compliant to Business Policy, processes and procedures
Desired- 1-3 years experience in Customer Services- in a customer-facing role.
Graduate in Any Discipline
Looking for candidates who are multi lingual (Mandatory Tamil, English . Any other language apart from these three would be added benefit
Strong Communication skills
Computer skills (MS Office)
Working in teams
Negotiation and persuasive skills
HR / Career Development Manager @ 8586804205 | 7503595260 | 011-22501218 | 8285543152 | 9006513058
SLA Consultants India, has been steadily rising as a corporate training & development leader to take care of all client's & learners needs in a comprehensive framework. We have maintained consistency and stability in providing quality training & interviews since inception and this is all what makes us stand a name in the industry. Utmost professionalism in covering up for client's training & development requirement with improbable methodologies in analyzing quality of training & development and timely assessment are some of our tools that we adopt in encouraging our proficiency in delivering quality services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases