Since many banks are multiunit operations, the operations manager typically has a template for the various procedures at their bank; it is their duty to make sure these standards are adhered to and maintained. Every transaction at a bank creates a record, and these records must also be examined carefully for accuracy. In most cases, the operations manager signs off on the final reconciliations for their bank at the close of business. With many banks, the operations manager also participates in the hiring process and is expected to help train new hires. Other tasks performed by the operations manager include ensuring that invoices in areas such as utilities, rent, and maintenance are approved and paid in a timely manner.
A banking operations manager typically must possess a strong background in accounting or finance, as well as a bachelor's degree. Additionally, most banks only consider applicants for this position who have extensive experience in banking at a junior-management level. The operations manager should expect to work during regular business hours in an office environment.
Operations Manager, Banking Tasks
Track and monitor daily workload to ensure client and operations expectations are met.
Provide staff direction in analyzing and resolving escalated operational problems.
Establish work flows, practices and standards to ensure that ongoing support is provided for operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases