Is responsible for the development of modifications or extensions to the standard and specializing in AX 2012 & Dynamics 365 Is responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics AX based Solutions. Gains understanding of customers needs and collaborates with other consultants and support teams to complete design and testing documentation. Implements reports per requirements documents and standards. Developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems; creating services for system integrations. Provides support and expertise on development technologies and environments. Tests modifications for validity of results, accuracy, reliability, and conformance to established standards. Participates in system and acceptance testing. Is aware of the prescribed Microsoft Dynamics implementation methodology, Sure Step; understands how the development and related testing activities fit into the overall customer engagement lifecycle. Develop and Maintain a platform roadmap
Mazik Tech Solutions is a key Microsoft Gold Partner, we continue to develop industry-specific mobile and cloud-ready apps that empower users and companies to connect all of their processes in one integrated system, creating one experience or One Microsoft Story.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases