Kevin Global formerly known as Global Info Solutions Inc. is a one-stop solution provider. We specialize in Engineering Services, Application development and Outsourcing, we help organizations to overcome their business challenges.
Kevin Global is 7 years old company having its presence in India, Dubai and US
We understand the complexity of issues presented by the ever-changing global economy and act accordingly in a prompt manner. We are committed to advancing the success of our customers with, and innovative solutions to meet their needs.
Our resources are deployed with our customers in INDIA, US & MIDDLE EAST.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases