Experience & Qualifications: - 1 to 2 year experience in QA - Preferable experience in eLearning/Publishing domains but not mandatory - Good knowledge of QA testing concepts, SDLC, Agile methodologies - Good knowledge in any one of the core technologies like Java/.Net - Working knowledge of NoSQL and SQL Database systems - Working experience in test automation technologies like Selenium, Ranorex/QTP, Jmeter/Loadrunner - Working experience of Test frameworks JUnit/TestNG/Jasmine/Mocha - Working experience of Bug tracking system JIRA/Confluence - Good written and verbal communication skills
Education: - Preferably an Engineering degree (above 70% marks) or a Bachelor’s degree (Physics/Mathematics) with an MCA (above 75% marks) - Above 75% marks in both Class X and XII.
"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is Indiaâs Recruitment Agencyâs Industry Organization Home page : www.sampoorna.com"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases