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Keywords / Skills : Operations Executive, BPO Executive, BPO Call Centre

0 - 2 years
Posted: 2018-05-17

Nationality
India
Industry
ITES/BPO
KPO/Analytics
Travel/ Tourism
Function
Customer Service/ Call Centre/ BPO
Travel/ Airlines
Role
Customer Service Executive (Voice)
Data Processing Executive
Fresher
Education
B.A, B.B.A, B.Com, B.Ed, BL/LLB, B.Sc
Posted On
17th May 2018
Job Ref code
CSR-OP-ASSO
Job Description
To provide prompt (within 3 Rings/20 seconds), efficient and high quality service to the clients through email or phone. 
Demonstrate ownership of every Guest inquiries to achieve successful first time resolution.

To track guest satisfaction and assist in determining ways to improve customer service, especially when dealing with High-end customers.

Track satisfaction levels and assist in determining processes to improve customer service, especially when dealing with upset customers.

Demonstrates the ability to work independently while using departmental resources, policies and procedures.

Maintains high performance metrics such as quality, productivity and attendance.

Achieve/exceed the daily/weekly/monthly/yearly targets set by the leadership team and minimize the pending requests in the queue.



About Company

Corporate Solutions Redefined India Private Limited
Travel is typically a company’s third largest expense after rent and salaries. Fulfillment of Accommodation representing roughly 40 to 50% of this spend, still remains largely fragmented

CSR was born out of a latent desire to change the way companies spend on accommodation by providing them the right platform to manage it. The traditional models that existed did not provide any framework for corporations to capture real time information, analyse data, implement cost saving measures, leverage on volumes and realise savings on every travel dollar spend. As companies grew bigger and bigger, instead of closing in-the gaps were becoming wider and more disintegrated.

CSR team is a combination of deep travel domain and world class information technology experts. It has proven to scale to deliver great outcomes consistently to some of the largest enterprises across industries.
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