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Associate - MIS & Data Management - NGO - Bangalore - (Job Id:2868)

Keywords / Skills : "data management", Support, customer, MIS, Reports, MIS executive, IT Support,

2 - 4 years
Posted: 12th Aug 2017

Nationality
India
Industry
IT/ Computers - Hardware
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Data Processing Executive
Technical Support Executive ( voice)
Education
Any graduate
Salary
2.80 - 3.00 lacs
Posted On
12th Aug 2017
Job Description
To ensure and increase the quality of the database and oversee the correct input of data.

To handle donor relations and communicate directly with donors and other supporters.

To support all departments in campaign management by precise data selection and output of statistics.

To maintain authenticity, integrity, and confidentiality of donor and partner data and to ensure best practice standards are adhered to

To be responsible for maintaining and constantly improving Donor Data Quality.

To document processes within Data Management and to work on constantly optimizing them and creating new workflows if needed.

To answer questions via email or phone from registered donors and to register new donors.

To administer, adjust and change contact details in the database coming in via various communication channels.

To import donor data and identify missing or incorrect data.

To handle consent forms, identify missing or incorrect data and manage the same.

To identify and clean duplicates To support mas

s mailings in close cooperation with IT and handling of its returns

To track all automated processes regarding donor relations.

To aggregate data and prepare statistics to support departments.

To work collaboratively with the fundraising, donor recruitment and communications department to maximize the potential of donor and supporter data.

Any other duties as requested by the Head of Department.

To manage the Database and maintain authenticity, integrity, and confidentiality of donor and partner data and to ensure best practice standards are adhered to. 

Candidate Profile:


Minimum graduate level education with 1-3 years relevant experience in the area of Customer Service, Communications and database management

Passion and true willingness to work for a charitable cause.

High affinity and ability to work with IT software (other databases, as well as MS-Office).

Experience in the handling of a large address data pool with an eye for detail

Basic exposure to windows desktop hardware/network troubleshooting of advantage

Basic knowledge of LAN administration, IT equipment and Asset Management as well as knowledge of Microsoft office and outlook configuration of advantage

Sensitivity and ease in rapport building with people and stakeholders

Ability to work as a team player as well as independently to build strong, mutually respectful relationships with internal colleagues and external partners.

Ability to work well under pressure and to meet deadlines.

Distinctive and strong organizational skills

Quick learner 

Attributes :

Being a team player

Great communication skills

Enthusiasm and passion

High motivation

Eye for detail

Sensitivity, compassion and empathy

Language: Multilingual (Mandatory - English, Hindi and Kannada). Additional South Indian language - Tamil, Telugu etc - preferred

How to Apply?


Email your resume with Subject Line: Associate - MIS & Data Management - NGO - Bangalore - (Job Id:2868) [HIDDEN TEXT]
and then call Tuhina : 9953003630,9811112343


About Company

The candidates should be people motivated to work for a social cause. This is currently at the start up stage so there is great potential for growth.
Our client is an NGO,not-for-profit organization established in 1984, which works in the areas of safe blood banking, transfusion services and HLA typing and testing for organ and bone marrow transplants.
More recently they launched the Stem Cell Registry India initiative in collaboration with a German NGO, who have the world's largest network of bone marrow donor centers aimed at supporting patients of blood cancers who are searching for a tissue matched, unrelated, blood stem cell donor to get a second chance at life!
Candidates should be people motivated to work for a social cause. This is currently at the start up stage so there is great potential for growth.
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