HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
Roles & Responsibilities: Reviewing and abstracting of contractual clauses and uploading information on tools. Tracking and managing obligations which arise under the contract. Tracking deviations and non-compliance, conducting risk analysis and coordinating with various partners in monitoring and mitigating risks through contract lifecycle. Providing advisory to various stakeholders on interpretation contractual provisions, suggesting available courses of action and providing support in resolution of issues. Providing support on contract review tool through the negotiation and execution of contracts. Preparation of reports and metrics relating to the contracts. Preferred: Eduction: L.L.B./L.L.M - Full Time Experience: 2-5 yrs of overall exp The candidate must be confident, dynamic and need to have a pro-active disposition You must have effective drafting and communication skills, including excellent written and spoken English Have the ability to effectively work with internal clients/external customers Have excellent analytical, and interpersonal skills with professionalism to motivate and supervise others Have strong business acumen, ethics and high integrity Behavioural Competencies: We believe you would have these ideal competencies: Client Management, Execution Excellence, Strategic Perspective Client Centricity, Change Agility Decision-making, Innovation Persuasiveness and Achievement Orientation. At Wipro, applicants are considered for employment solely on the basis of their qualifications and competencies. As an employee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression. Furthermore, we are committed to maintaining a workplace where each employee's privacy and personal dignity is respected and protected from offensive or threatening behavior including violence and sexual harassment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases