Industry Real Estate Function Retail Business Solutions Designation Associate Director Qualifications Bachelorâs Degree, MBA Experience 7 - 9 yrs. Reporting to Head of Business (EVP) / Director Job Profile/ Responsibilities Customer Account Management: Mapping clientâs requirements such as new space requirement, lease renewals, expansion or other plans accurately MIS: Submit sales reports as per the requirement and maintain an MIS on accounts handled. Data Base Management: Responsible for the accuracy of data base under areas of influence. Sales Goals Management: Achieve individual monthly / quarterly sales targets as set by management. New Business Management: Continually look to identify further business opportunities through effective liaising with other related businesses and colleagues. Sales Pipeline Management: Ensure there is an adequate sales pipeline/funnel and work in progress accounts for sustenance of organizations sales engine. Market Intelligence: To manage the market intelligence process; gathering market and customer information and provide feedback on present trends Lead Management: responsible for establishing contact on all inbound leads received for the region. Event Participation: Represent the company at various business forums and/or business meetings to promote the company.
Skills Required Property Appraisal and Evaluation skills Good Interpersonal & Communication skills Analytical skills to interpret documents such as legislations, regulations, leases etc Research skills to identify and locate documents and information relating to property, markets and trends Negotiation and Conflict Resolution Skills Planning, Organizing and Scheduling skills to undertake work related tasks Numeracy Skills to calculate and interpret data such as deposit, fees, monitor area and location trends Sales Skills Interactions (Internal/ external) Internal as well as External. Externally will require interactions with Retail heads/CFOs at Retail Business Houses
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases