Sunderdeep Group of Institutions (SDGI) was established in 2006 with a vision of becoming center of excellence for professional education in all its realms. A group of noted academicians and eminent industrialists with high social acceptance had joined hands to establish SDGI. Within a short span of time, SDGI has assumed a credible position among most progressing professional education institutions of National Capital Region. This exponential growth itself is a testimony of sincere efforts being put in by faculty and staff members of SDGI. SDGI is ably supported by a well-equipped campus enabling barrier free education to streams like engineering, management, pharmacy, architecture and hotel management. This campus is spread across 40 acres of lush green land offering most picturesque view with soothing effect. Moreover, its distance from hustle and bustle of city also creates perfect ambience for smooth growth of professional education. SDGI campus is situated at 8th km milestone on NH-24, (just 0.5 km ahead of Dasna Toll Post), Delhi-Lucknow Highway, Sunderdeep Nagar, Ghaziabad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases