Candidate Profile Should be D.M.E / B.E.Mechanical (Only Male Candidate) with Min. 3 to 6 Years of Work Experience in related field. Technical Expertise with Managerial skill. Technician Handling & Correspondence with Customer. Expenses controlling and monitoring. Machine Installing & servicing planning. Material arrangement to customer & return material rectification & analysis. Payment follow up to customers. Supervision of whole staff of customer support dept. responsible for their attendance & punctuality
M/S. PRIME PLACEMENT a Man Power consultancy rendering its Valuable service to Various Industrial & Corporate Sector in the feild of Recuritments for all position ( Junior / Middle Management / Senior Personnel ) from last 15 years.
M/S. PRIME PLACEMENT makes recuritments Compatable by Shorlisting, Screening, Analysing the profile as the requirement needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases