Key Manpower, established in 2011 and it is a manpower staffing consultancy. The firm is fast-growing, highly respected and strives to be a preferred, trusted and successful long-term business partner for clients, partners, and associates. Key Manpower aim is to add value to the business of its clients in every engagement. Our dedicated team of professionals works across Industry verticals providing search services to leading MNC s & Indian companies all over India. Key Manpower does this through innovation and efficient execution -steeled by the principle of consistency.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases