DNA Training Academy is a certified Assessment body with various councils and is involved in assessment with them for various skilling projects.we are looking for coordinator for PAN India region who will be responsible for the TOA of the Assessors and fee will be paid be their end .We will provide the assessment to the coordinator for the PAN India region .You will make sure the assessment is being as per guidelines given by the AB(Assessment Body).
Revert back if you are looking for the same profile or want to discuss anything reach me on 9599699214.or mail on [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases