Galleon Consultants is a headhunter focusing on Executive Search and Recruitment Services in INDIA.
With a distinctive blend of outsourcing and consulting services across INDIA we partner with clients across multiple sectors to attract, engage and retain world class talent
At the heart of our company is an absolute commitment to ethical standards and integrity; with clients, candidates and colleagues – all of whom have huge amounts of local knowledge and experience and, above all, a real enthusiasm for what they do.
This absolute dedication to excellence is the foundation of our unique client and candidate charter which, in turn, has meant that over 70% of our business now comes recommended to us by happy clients and candidates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases