Snowlan Epicure is a luxury FMCG company that manufactures brands like Colombian Brew Coffee, Teddy Roosevelt Coffee, Didier & Frank Chocolate, Cambridge Tea Party, Piotr Poland Perfumes, etc. Check www.snowlanepicure.com
Providing leadership and direction in all functions for the territory for FMCG Sales Strong territory knowledge of Pune and neighbourhood areas Should have handled a team of at least 6 - 10 SOs Should have a minimum experience of at least 5 years in FMCG sales and distribution Should be able to appoint distributors through past references in Pune, Mumbai, etc. Setting and achieving key performance targets for sales, delivery, cost, expenses and other measurements of operational performance Managing all sales related activities covering setting and strictly monitoring of sales targets and ensures accurate delivery of products in all sales channels Timely update and present competitor's activities and provides market feed-back on new products, prices changes, new launches etc. to the top management
Snowlan Epicure is a gourmet FMCG company with luxury brands like Colombian Brew Coffee, Teddy Roosevelt Coffee, Didier & Frank Chocolate, Cambridge Tea Party, Piotr Poland Perfumes, etc. www.snowlanepicure.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases