Constantly keep track of both electronic and paper claims.
Always be watchful for any major rejections or denials from clearing houses/Carriers.
Constantly watch out for payments and EOBs from major Carriers, pay-to-Address, Provider Numbers etc.
Ensure the AR days meet Industry Standards.
Analysis is the most Important part of billing. An AR Analyst is a person, who monitors the receivables to ensure that it is well within control. He/She should keep in mind that the main objective of a Medical Billing Company is to maximize collections.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases