Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!
Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.
Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.
Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous
to guide its employee community to serve every customer in every geography and market.Application developerLinköping GENERAL JOB SUMMARY
Provide application consulting, development and support to Aptean customers. Participate as a member of the implementation team to deploy new projects, and/or provide on-going support to their existing installation. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues. Manage customer expectations and foster positive business relationships with all customers.
Requires interface with customers and other team members. May involve travel to customer sites.Aptean’s official job title is CS consultantJOB SPECIFICATIONS
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Possesses working knowledge of C or C++ or C# or .NET
- Basic understanding of ORACLE database
- Understands the industry and business environment served by the application.
- Excellent time management and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical problem solving and decision making skills.
- Ability to work efficiently and independently and do whatever it takes to get the job done.
- Ability to handle difficult or sensitive situations with diplomacy and tact.
- Track record in providing outstanding customer service.
- Ability to travel to customer sites as required.
- Consulting Services
a. Develop applications accordingly to customer’s needs.
b. Provide consulting, services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
c. Effectively and collaboratively work on multiple projects simultaneously.
d. Submit time and expenses punctually each week.
- Incident Resolution
a. Provide expert solutions to complex customer problems.
b. Offer timely and complete explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention, document all customer interaction and incident resolution.
c. Observe trends and recommend improvements to product and create necessary enhancement requests.
d. Take ownership and determine when issues need to be escalated.
e. Set severity levels with customers.
f. May be assigned escalated tickets.
a. Attend training sessions and use self-study tools; assist with peer training as needed.
b. continuously expand your expertise.
c. Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
d. Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer.
e. Participates in system and release testing and QA as needed.If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!