#Must be willing to travel, reside at client location during the project. #Strong communication skills with demonstrated experience of managing client expectation. #Configure below the line marketing campaigns in the product. #Ability to analyze and understand the behavior of the customer based on available data and recommend campaigns basis consumer behavior. #Measuring campaign effectiveness on daily basis, reporting on the same. #Preparing dashboards on usage and revenue related activities. #Candidate having good analytical skills and proficient in excel, SQL or any database management tools are preferred.
Reputed client of Infra-Tech is a Telecom Product based company located in Bangalore. Company specializes in revenue maximization solutions like focused marketing, segmented marketing offers to Telecom users. Company has clientele in Asian and African Countries at present.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases