Providing centralized management of Active Directory (AD) and Windows environments to include administration, security, authentication, authorization and configuration of networks, operating systems, applications, computers and user accounts
Securing Active Directory root bymonitoring alerts for domain level changes to systems and taking appropriate action in response
Providing scripting services to research, author, run and manage scripts for directory and authentication services to automate and streamline the updating and patching process as well as other man-power intensive tasks such as troubleshooting using tools (such as Windows PowerShell and VBScript)
Using monitoring tools to identify system discrepancies and taking appropriate action up to root level incidents
Administering Directory Services objects, creating and deleting user accounts, maintaining directory service permissions and providing remote desktop administration and assistance on end user devices
Managing routing and remote access services for remote users
Analyzing, creating, troubleshooting, testing and managing effective GPOs and security policies
Coordinating and working with ABInbev zones to manage network configuration protocols on Internet Protocol (IP) networks and assigning IP addresses, default routes and routing prefixes to network resources to provide a central database of devices that are connected to the network to help eliminate duplicate IP addresses
Support Public Key Infrastructure (PKI) Program.
Managing the hardware, software, policies and procedures needed to create, manage, distribute, use, store and revoke digital user/system certificates to provide privacy, authentication, integrity and non-repudiation
Acquiring, maintaining and distributing authentication certificates in support of the PKI program
Perform disaster recovery and restoration actions.
Managing directory backups
Monitoring the health of directory backups
Performing disaster recovery and restore directory sections, objects or attributes
ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. The company is focused on creating value through Domain, Data, Digital, Design and Differentiated Delivery for Supply Chain based Industries (CPG, Retail, Manufacturing, Hi-Tech) and Services Industries (Banking, Financial Services and Insurance, Airline, Hospitality), as a flexible, trusted and sustainable partner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases