Responsible for providing expert technical direction and project leadership for Messaging & Integration to all IT application areas with a strong alignment of the technical architectures, practices and compliance with corporate IT standards. Responsibilities include project planning, design, implementation, administration and support of messaging software, application integration and middle tier services in support of multiple corporate systems. This role will also be responsible in in assessing current technology stack and moving to Cloud based technologies on established standards.
Ensure Messaging and Integration infrastructure continues to stay state of the art to meet customer demand.
Ensure systems are designed for high availability and necessary systems backup and recovery processes are in place.
Provide installation, configuration, deployments, administration, troubleshooting and tuning of Messaging and Integration products.
Integrate with other ABInbev entities and external partners for message routing, integration and transformation.
Provide operational support to ensure applications are highly available, necessary monitoring and alerts are in place.
Provide 24 * 7 supports for PRODUCTION messaging services whenever necessary.
Assign tasks and responsibilities to team and provide migration schedule.
Plan out maintenance work and patch cycle on a regular basis and ensure systems are protected against security vulnerability threats.
Utilize vendor teams for all standard RUN operations wherever possible.
Continuously work on reducing operation costs and improving operation efficiencies.
ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. The company is focused on creating value through Domain, Data, Digital, Design and Differentiated Delivery for Supply Chain based Industries (CPG, Retail, Manufacturing, Hi-Tech) and Services Industries (Banking, Financial Services and Insurance, Airline, Hospitality), as a flexible, trusted and sustainable partner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases