Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline required.
General Experience: 5+ years I.T. experience with 1-2 years of managerial or supervisory experience.
Management: Ability to lead a strong team to meet organizational objectives. Customer focused with desire to continually acquire knowledge of customer's business objectives and processes.
Process Improvement: Project management, analytical and critical thinking skills required, including a thorough understanding of how to interpret customer business needs, translating them into operational requirements and solutions.
Financial: Manage budget $5MM (USD). Results oriented with ability to lead complex IT assignments to completion-on time & within budget.
Technical: Results oriented with ability to lead complex IT assignments. Ability to perform job tasks independently, with minimal supervision. May need to handle multiple projects/initiatives simultaneously, adjusting to change and continually aligning priorities to ensure the most important efforts to the company are completed. Broad IT knowledge and experience on the multiple IT solutions that could encompass the business partner’s entire technical solution set (e.g.. SAP, .Net, and custom systems). Experience with 2 or more enterprise level monitoring tools required.
Personal: Exceptional written, oral and presentation communication abilities in English. Proficient in communicating technical information to customers, team members & peers. Strong flexibility and ability to thrive in dynamic environment.
ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. The company is focused on creating value through Domain, Data, Digital, Design and Differentiated Delivery for Supply Chain based Industries (CPG, Retail, Manufacturing, Hi-Tech) and Services Industries (Banking, Financial Services and Insurance, Airline, Hospitality), as a flexible, trusted and sustainable partner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases