We are counted among the leading recruitment consultants and with our services, we have been able to establish our company as a highly reputable organization with a difference. We excel in providing highly qualified and experienced professionals for Senior, Middle and Junior Management Level. We thoroughly analyse and understand various companies’ needs, and as per these requirements, we offer candidates with relevant experience. The pace of change and competition continues to accelerate in every industry and it is very important to identify the capable candidates for the benefit of your company. Our services will be helpful for you to hire the most deserving candidates who would work with the required smartness and skills, ensuring your company’s future needs and demands.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases